Pest control for real estate agents and property managers

Landlord or tenant: who pays?

It's the question you field every week, and getting it right protects both the tenancy and the owner relationship. In NSW the position is set out by the state government: landlords are generally responsible for pest and vermin issues that exist at the start of the tenancy, which flows from the duty to provide premises that are reasonably clean and fit to live in. Tenants are generally responsible where the problem arises after they move in and is caused by their own activities or lack of cleanliness — rubbish left to attract cockroaches, ants or mice is the example the government gives.

The important exception: where an infestation is caused by a structural issue — a hole in a wall that lets pests in — it is not the tenant's problem; it points back to the landlord's repair and fitness obligations. When we attend, our report tells you which situation you're looking at, so you can allocate the cost with evidence rather than argue it. Disputes that can't be resolved go to NSW Fair Trading and ultimately NCAT. Point tenants and owners at ourNSW landlord vs tenant pest responsibility guideand you'll spend less time explaining the rule and more time closing the job.

Tenant complaint to resolved, fast

A pest complaint is a clock-watching job — the tenant wants it gone, the owner wants it cheap, and you want it off your desk. We prioritise managed-property complaints and usually attend the same week — often within a day or two — across the Shire and St George. Because we service these suburbs daily, an urgent cockroach, rodent or wasp job usually slots into a run already headed that way. You get a photo report the same day, written so it forwards straight to the owner and files cleanly against the tenancy — no chasing us for a description of what was done. We deal directly with the tenant to arrange access, keep you copied, and confirm back to you when it's done, so a complaint doesn't bounce between three inboxes for a week.

End-of-lease and vacate work

Turnarounds between tenancies are where a reliable pest contractor earns their place on your list. We handle end-of-lease pest controlwith the bond-back certificate your final inspection needs, including flea treatment where the tenancy agreement lawfully requires it. Under the NSW pet rules, an end-of-tenancy fumigation condition is only permitted as a reasonable condition of pet consent, for an indoor mammal — we apply that accurately rather than treating every vacate as mandatory. Give us the addresses and inspection dates and we schedule the lot, so the property is ready to re-let without a pest problem stalling the next tenancy.

Per-property reporting and invoicing

Everything we do is built to drop into the way an agency already works. Each attendance produces a report tied to the property, not a generic docket — the pest, the areas treated, the products used, findings and recommendations, with photos where they help. Where you raise a work order first, we work to it. Invoicing is per property so it reconciles cleanly against the ledger, and portfolio clients get consolidated billing and priority scheduling. One number covers the whole rent roll: you're not briefing a new technician on every job or wondering whether the report will arrive.

Rent-roll suburbs we cover daily

Southern Sydney's St George suburbs are renter-dense, and that's exactly where we spend our week. Kogarah is 48.4% rented (2021 Census), Hurstville 47.4%, Rockdale 47.0% and Sutherland 42.4% — a lot of managed stock, a lot of tenant complaints, and a lot of vacates. Servicing these suburbs constantly means we already know the walk-ups, the townhouse complexes and the knock-down-rebuild streets your rent roll is full of.

Whether the property is a unit in Kogarah, a walk-up inHurstville, a flat inRockdale or a family home inSutherland, we attend, report and invoice the same way every time. Managed strata blocks in your portfolio are covered too — see ourstrata pest control page for how common-property work is handled.

Every technician holds a current NSW EPA pest management technician licence, and every job is covered by our Return & Re-treat Guarantee: if covered pests return within the warranty period, so do we — free. Site inspections and quotes are free.